Aging and Disabilities

  Including All Voices in Measuring Quality of Life

Older adults and persons with disabilities are among our most vulnerable populations, many times not given an avenue to offer opinions about their quality of life including the services and supports they receive.

Using applied research, Vital Research works with state agencies, long-term services and supports (LTSS) providers, and non-profit organizations nationwide to amplify the voices of these populations. As caregivers and LTSS providers play integral parts in the lives of older adults and persons with disabilities, we also measure their perceived experiences supporting these vulnerable adults. We collect, process, and analyze performance measures regarding quality of life, community integration, and service provision to inform policy and program improvement efforts, specializing in:

  • Home and Community-Based Services (HCBS)
  • Program of All-Inclusive Care for the Elderly (PACE)
  • Continuing Care Retirement Communities (CCRCs)
  • Long-Term Care Facilities

 Expertise & Experience

  • Participant Satisfaction

    We manage and analyze custom and existing surveys to understand participants’ perceived experiences with HCBS waiver programs, PACE programs, CCRCs, and long-term care facilities. We implement multiple surveys at state and local levels in more than 25 states [e.g., the National Core Indicators (NCI) surveys, the I-SAT survey, the HCBS Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey] to inform program and policy decisions with quality data.

  • Caregivers

    We collect and analyze caregiver perspectives of the quality of the LTSS their loved ones receive, as well as caregivers’ professed level of burden before and after enrolling their loved one in HCBS programs such as PACE.

  • Employees

    We work with organizations that look to measure, understand and increase employee engagement and job satisfaction across all levels of services and supports. As results are collected in real time, they can be immediately viewed and analyzed on a cloud-based dashboard, helping employers put a finger on the pulse of their workforce.