Nursing Facility Overview
The Minnesota Department of Human Services (DHS) conducts annual Resident Quality of Life Surveys and Family Satisfaction Surveys in nursing facilities to collect opinions, feedback, and personal experiences that help guide improvements to aging and disability care across Minnesota. DHS has conducted the resident survey in nursing facilities since 2005 and the family survey since 2010. DHS requires all Medicaid-certified nursing facilities to participate in annual surveys.
DHS contracts with Vital Research, an independent survey firm, to conduct the surveys and ensure the confidentiality of all resident and family responses. Vital Research's responsibilities include, but are not limited to:
- Training field staff
- Scheduling interviews
- Providing ongoing support
- Quality assurance monitoring
Vital Research works collaboratively with DHS throughout the entire length of the project.
Vital Research will reach out to nursing facilities between now and early April to schedule interview dates and answer questions that the facilities, residents, and family members have. Nursing home resident interviews will take place late October through mid-April 2023. Family surveys will be mailed to residents' representatives from late November through April 2023.
The State uses the surveys to give nursing homes star ratings of their resident quality of life and family satisfaction. For these ratings and other quality information, visit The Minnesota Nursing Home Report Card.
Visit the Frequently Asked Questions page for answers to commonly asked questions about the project.