Nursing Facility Overview
The Minnesota Department of Human Services (DHS) conducts annual Resident Quality of Life Surveys and Family Satisfaction Surveys in nursing facilities to collect opinions, feedback, and personal experiences that help guide improvements to aging and disability care across Minnesota. DHS has conducted the resident survey in nursing facilities since 2005 and the family survey since 2010. DHS requires all Medicaid-certified nursing facilities to participate in annual surveys.
DHS contracts with Vital Research, an independent survey firm, to conduct the surveys and ensure the confidentiality of all resident and family responses. Vital Research's responsibilities include, but are not limited to:
- Training field staff
- Scheduling interviews
- Providing ongoing support
- Quality assurance monitoring
Vital Research works collaboratively with DHS throughout the entire length of the project.
Vital Research will reach out to nursing facilities between now and early April to schedule interview dates and answer questions that the facilities, residents, and family members have. Nursing home resident interviews will take place late October through mid-April 2023. Family surveys will be mailed to residents' representatives from late November through April 2023.
What should I do 2 weeks before my scheduled visit?
Submit your entire resident census and representative contact list to Vital Research here, using the template provided. Review for accuracy prior to submitting. Do not exclude residents for any reason, including length of stay, physical condition, or cognitive ability. Include long-stay and short-stay residents (e.g., intended length of stay is 30 days or less).
Would you like to know how many residents will be interviewed at your facility? View the sampling table.
What should I do 1 week before my scheduled visit?
Let your residents know that one or more interviewers from Vital Research will be at your facility asking about their opinions and feedback regarding the care they receive. View reminder poster samples. Nursing facilities are encouraged to mail an informational letter to residents' primary representatives. View a sample informational letter.
What can I expect on the day of my scheduled visit?
Provide the following lists to interviewers when they arrive:
- Residents in isolation
- Residents whose legal guardian has refused participation
The interviewer(s) will arrive at 8:30 AM to begin interviews at 9 AM. You can facilitate the process by providing them:
- A map of your facility (to help interviewers locate resident rooms, restrooms, etc.)
- A schedule for the day's activities at the facility
- A meal schedule
The interviewer(s) will work independently for most of the day. If more than one interviewer is scheduled at your facility, they will periodically meet to discuss their progress. If a Quality Assurance Mentor from Vital Research is scheduled at your facility, they will observe interviews throughout the day and meet with interviewers individually to ensure a quality interview experience for residents.
Interviewers are required to maintain resident confidentiality, to adhere to strict policies and procedures, and to inform your facility contact when arriving and leaving. If you encounter any problems with an interviewer, please call Vital Research immediately.
How will nursing home facility results be made available?
Visit the Frequently Asked Questions page for answers to commonly asked questions about the project.