Each year the Minnesota Department of Human Services (DHS) requires all Medicaid-certified nursing facilities to participate in the Resident Quality of Life (QOL) and Family Satisfaction Surveys. (Minnesota is interested in adding its Veterans’ Homes to the Report Card in the future.) The DHS has conducted the Resident Survey since 2005 and the Family Survey since 2010.

The DHS contracts with Vital Research to conduct the surveys. Vital Research trains all field staff, schedules all interview dates, and provides ongoing support and quality assurance monitoring while interviewers are out in the field and family surveys are being returned in the mail.

Survey Schedule


Facility Preparation

2 Weeks Before your Scheduled Visit: Submit your entire resident census to Vital Research here, using the template provided. Include long-stay and short-stay residents (e.g., intended length of stay is 30 days or less). Do not exclude residents for any reason, including length of stay, physical condition, or cognitive ability.

Would you like to know how many residents will be interviewed at your facility? View the sampling table.

1 Week Before your Visit: Let your residents know that one or more interviewers from Vital Research will be at your facility asking about their opinions and feedback regarding the care they receive. View reminder poster samples.

Day of your Visit: Provide the following lists to interviewers when they arrive:

  1. Residents in isolation
  2. Residents whose legal guardian does not want them to be interviewed

The interviewer(s) will arrive at 8:30 AM to begin interviews at 9 AM. You can facilitate the process by providing them:

The interviewer(s) will work independently for most of the day. If more than one interviewer is scheduled at your facility, they will periodically meet to discuss their progress. If a Quality Assurance Mentor from Vital Research is scheduled at your facility, he/she will observe interviews throughout the day and meet with interviewers individually to discuss and ensure a quality interview experience for residents.

Interviewers are required to maintain resident confidentiality, to adhere to strict policies and procedures, and to inform your facility contact when arriving and leaving. If you encounter any problems with an interviewer, please call Vital Research immediately at (888) 848-2555.