face-to-face interviews




Aging & Disabilities

We are focused on helping our clients improve the lives of individuals who are aging and/or living with a disability. To this end, we provide surveys that measure quality of life, satisfaction, and engagement for residents, participants, caregivers/family members, and employees; our surveys are designed to reach as many respondents as possible, no matter their disability or the language they speak. We work closely with service providers, state departments, and trade organizations to help give a voice to vulnerable groups of individuals that include:

  • Those over 65 receiving services through the Older Americans Act
  • Those residing in independent living, assisted living & nursing facilities
  • Those enrolled in PACE programs
  • Individuals with a traumatic brain injury (TBI), individuals with developmental disabilities, & those with physical disabilities receiving state services

Our full-service approach includes consultation on survey instruments, development of databases, recruitment and training of interviewers, data collection, processing, and analysis. High tech solutions provide a quick turnaround for any type of reporting requirements including:

  • Face-to-face interviews with handheld devices
  • Dashboards showing data collection progress
  • Project websites with video tutorials
  • Priority indexes targeting specific areas for improvement

Expert Spotlight


Director of Operations

As Director of Operations, Muriel has the opportunity to facilitate change for both internal and external clients. Most of her time is spent on directing and supporting large-scale consumer surveys in aging and disabilities. Giving a voice to vulnerable individuals drives Muriel to give it her all. She enjoys traveling to Minnesota, Ohio, Colorado, Mississippi and other states to consult with clients on project design and implementation. Muriel has directed more than 15 statewide nursing facility Quality of Life surveys and Home and Community Based Services consumer surveys, resulting in over 300,000 in-person interviews using the most up-to-date technology solutions. In the office, Muriel works closely with the project management, data, and administrative support team to identify and implement the most efficient and effective ways to deliver the best possible service. She engages the team in sharing new ideas and different perspectives for continuous strengthening of the deliverables to both internal and external stakeholders. Muriel’s geriatric research experience includes managing National Institutes of Health and pharmaceutical grants at the West Los Angeles VA Medical Center. Her work with nursing home residents and their caregivers at University of California, Los Angeles’s Alzheimer’s Disease Center resulted in the validation of an internationally recognized neuropsychiatric inventory tool. Muriel holds a Master’s degree in Clinical Neuropsychology from the Vrije Universiteit of Amsterdam, The Netherlands.