Below is a selection of helpful videos in navigating services and supports in Arizona.

The Division of Developmental Disabilities' Role as a Managed Care Organization

DES Services: Division of Developmental Disabilities

This video provides a brief overview of the Long-Term Services and Supports that are available to those who qualify for the Arizona Long-Term Care System (ALTCS).

This video talks about the assessment and planning process used to determine needed member services and supports.

This video talks about when ALTCS Services and Supports are medically necessary versus when a service may be a want for the member or their family.

This video talks about how the Division supports the member in achieving their highest potential by utilizing Long Term Services and Supports and exploring creative solutions.

This video talks about what a member or their family can do if they are unhappy or have a complaint regarding a decision that was made. This video explains who the member or their family can speak to about their concern.

This video talks about the process to use when an agreement for assessed ALTCS services is not reached for members and families.

This video provides an overview of behavioral health services and how these services are beneficial to members’ health and well-being.